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プライバシーポリシー

Privacy Policy

In order to provide products and services that will satisfy our customers, we may use personal information, including that of our customers. However, we recognize that personal information is important information related to privacy, and we believe that it must be protected appropriately and used in accordance with the wishes of the individual.

We will protect personal information and aim for customer-oriented management in accordance with our internal regulations that stipulate matters to be observed regarding the handling of personal information.

  1. 1. Personal information subject to collection
    This privacy policy applies to all personal information handled by our company.
  2. 2. Compliance with Laws and Regulations
    We will comply with all applicable laws, regulations, government ordinances, and guidelines when handling personal information.
  3. 3.Company Structure
    We have established a department to promote personal information protection activities, appointed managers in each department, and established an internal personal information management system.
  4. 4. Use of Personal Information
    When using personal information, we will clearly state the purpose of use and use it only within the scope necessary to achieve that purpose.
  5. 5. Acquisition of Personal Information
    Personal information will be acquired in a lawful and appropriate manner.
  6. 6. Ensuring accuracy, etc.
    We will take appropriate measures to keep personal information accurate and up-to-date, and will endeavor to erase or discard personal information that is no longer needed.
  7. 7. Ensuring safety
    We will take necessary and appropriate measures for safety management to prevent unauthorized access to personal information and the loss, destruction, falsification, leakage, etc. of personal information.
  8. 8. Supervision of entrusted parties
    When entrusting the handling of personal information to a third party, we will provide necessary and appropriate supervision to ensure the safe management of personal information at the entrusted party.
  9. 9. Disclosure and Correction of Personal Information
    We will respond appropriately to inquiries and corrections regarding your personal information in accordance with the procedures established for that personal information.
  10. 10. Inquiries regarding personal information
    Inquiries regarding personal information will be accepted at the office in charge of handling the personal information.
  11. 11.Continuous Improvement
    We will conduct regular audits and continually review and improve our internal regulations and systems to ensure that personal information is protected appropriately.

How we handle your access information on our website

Collection of access information through the use of cookies and web beacons

The Company's website (hankyu.co.jp) uses cookies *1 and web beacons *2 to obtain information on your use of Platform pages (including access information to the Company's website and websites related to its group companies). All information obtained by these technologies is information that identifies the customer's terminal (usually a web browser) and does not identify a specific individual customer.
Some cookies are essential for the operation of the website, such as establishing a session. On the other hand, cookies may also be used for the following purposes.
・Improvement of the functionality of the website
・Collection of analytical data to improve website performance
・Based on the information collected by tracking users on the Internet, we will respond to your interests and concerns from our website or advertisement distributors.
 　Display of advertisements in response
You can choose to allow or reject cookies other than cookies that are essential for the operation of the Company's website by the Company's website or third parties (such as the Company's analytics partners, advertisement distributors, and social media) from the cookie settings displayed on the Company's website.

*1 A cookie is a small text file that is sent to the user's device for record-keeping purposes.
*2 Web beacons are a technology that, when used in conjunction with cookies, can collect access information from your browser and determine whether or not you have visited our website, the number of visits, your browsing history, etc.

Purpose of Use of Access Information
Your website access information will not be used for any purposes other than those listed below.

  1. 1. When statistically analyzing access information and using the information to improve the site's convenience and content.
  2. 2. To identify the Cause of problems or failures that have occurred on the web server.
  3. 3. When optimizing and displaying the menus, functions, and content of our website for each customer.
  4. 4. When you use our website, the usage history and input information sent and received between your browser and the server may be displayed the next time you use the website.
  5. 5. When combining access information to our website with access information held by other companies and conducting market analysis using demographic attributes in a form that does not identify individuals, and for sales promotion activities based on this.
  6. 6. When delivering advertisements * that are optimized to your interests based on access information to our website.
  7. * The Company may provide access information to advertisement distribution contractors on this website, but this information does not include information such as address, name, date of birth, and Telephone number that identifies a specific individual.
    * To stop the display of advertisements (opt-out), you can access the opt-out page provided on the website of each advertisement distributor to stop the use of cookie information and other information for advertisement distribution by the advertisement distributor.

If you are unsure of who to contact, please contact us here

General contact point for personal information
Hankyu Corporation Public Relations Department
TEL : 06-6373-5165
Reception hours: 9:00~17:50
(Excluding Saturdays, Sundays, national holidays, year-end and New Year holidays, and Golden Week)

Hankyu Railway (“the Group”) believes that companies have an important obligation to appropriately manage and protect personal information that can be used to identify a customer, such as the customer’s name, address, telephone number and e-mail address (hereafter, “personal information”). Accordingly, the Group has set forth Privacy Policy Guidelines (“Policy Guidelines”) as follows.

  1. 1. Scope
    These Policy Guidelines shall apply to all personal information handled by the Group.
  2. 2. Legal compliance
    The Group shall comply with laws, governmental ordinances, national guidelines and other regulations regarding the handling of personal information, provided that those regulations are established in Japan.
  3. 3. Internal structures
    The Group has put in place internal structures to facilitate the management of personal information, including by forming a department to oversee the protection of personal information and by assigning supervisors responsible for managing personal information in each of its departments.
  4. 4. Use of personal information
    Whenever using personal information, the Group shall define the purpose of use of personal information and restrict the use of information to the scope necessary to achieve that purpose.
  5. 5. Acquisition of personal information
    The Group shall acquire personal information using lawful and appropriate means.
  6. 6. Accuracy
    The Group shall take appropriate measures to ensure that the personal information in its possession is accurate and up-to-date.
  7. 7. Security
    The Group shall take necessary and appropriate measures to ensure the integrity of the personal information in its possession so as to prevent unauthorized access, loss, destruction, alteration, improper disclosure, or other misuse.
  8. 8. Supervision of subcontractors
    When outsourcing the handling of personal information, the Group shall implement the necessary and appropriate supervision to ensure contractors manage personal information safely.
  9. 9. Disclosure and modification of personal information
    The Group shall accommodate requests by individuals to access or modify their personal information in an appropriate manner and in accordance with predetermined procedures.
  10. 10. Cookies
    A cookie is a small text file that the website sends to your device for the purpose of keeping records. It identifies your device, typically your web browser, but it cannot directly identify you.
    Some cookies are necessary to operate its website (e.g. for establishing and keeping sessions), while other cookies may be used for the following purposes:
    -Improving website functionality;
    -Collecting analytical data to improve website performance;
    -Delivering advertisements that may be of interest to you from us or our advertising partners based on information collected by tracking users across the internet;
    Where the Group is required by applicable privacy/data protection laws, you can choose whether to allow us or third-parties (e.g. its analytics, advertising and social media partners) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner and settings interface provided on the website.
  11. 11. Inquiries concerning personal information
    Inquiries concerning personal information shall be accepted and processed by the following contact point.
    <Contact（EEA and UK residents）>
    As the Group is based outside of the EU/UK, Article 27 GDPR/UK GDPR required that the Group appoints an EU representative/UK representative to handle certain data subject requests and queries. In compliance with this, the Group has appointed DataRep to act as its representative. Any queries requiring the input of its representative, should please be directed to them as follows: contacting us on its online webform at https://www.datarep.com/data-request, or mailing your inquiry to this address: DataRep, The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland DataRep, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom PLEASE NOTE: when mailing inquiries, it is ESSENTIAL that you mark your letters for ′DataRep′ and not ′Hankyu Railway′, or your inquiry may not reach us. Please refer clearly to Hankyu Railway in your correspondence.
    <Contact Point（Non EEA and UK residents）>
    Group Planning Division, Public Relations Dept. Hankyu Hanshin Holdings, Inc.
  12. 12. Ongoing improvements
    The Group shall conduct periodic audits and review and improve its internal guidelines and structures on an ongoing basis to ensure that personal information is appropriately protected.